Salon Policies
Last Minute Cancelation/ Late Fee
We understand that things happen. If you need to cancel or reschedule your appointment, we ask that you notify your stylist 24-48 hrs. in advance. This allows your stylist time to fill your spot.
Cancellations less than 24 hrs. notice will result in a fee equal to 50% of the service price.
No Show Appointments will be subject to a fee equal to 75% of the service price. This fee must be paid in order to rebook appointment. This charge will occur within 24 hrs of the missed appointment.
Late Appointments over 15 minutes, without communication with your stylist, will also be result in a fee equal to 50% of the service price and the appointment will have to be rescheduled.
Our stylists work on a tight timeline. In order to avoid running over into other time slots, we ask that you please arrive on time and communicate with your stylist if you are running late.
Children Policy
Children are welcome in the salon by appointment only. Although majority of children are well-behaved we want to provide a safe and relaxing experience for our guest and artist. We are working to reduce the amount of people in the salon especially on the floor. Thank you for understanding.
Product Return / Exchange Policy
If you are not satisfied with products purchased through Sage Artistry, please let us know. We are happy to swap them for a product for equal or lesser value as long as they have been used once and are 95% full (roughly). If the product swap is for a higher priced item, you will be responsible for the difference. We cannot issue refunds on opened products.
Unopened products will be eligible for a full refund if returned within 30 days of purchase.
Refund Policy
Unfortunately, we do not offer refunds on hair services but want you to love your hair. If you for some reason aren’t in love with your hair reach, out to your stylist or the salon within 48 hours to schedule an adjustment appointment.
We are more than happy to fix any mistake made on our end. The adjustment appointment must be scheduled no more than 7 days past your original appointment.